Gestão da Qualidade (1 º Sem 2008/2009)

ECO , FIN , GES , MAEG

Bibliografia

Principal

  • FOSTER, S. T., Managing Quality - An Integrative Approach, 2nd ed., Pearson Prentice Hall Inc., Upper Saddle River, New Jersey., 2004
  • SMITH, G. M.. , Statistical Process Control and Quality Improvement, 5th ed., Pearson Prentice Hall Inc., Upper Saddle River, New Jersey., 2004

Secundária

  • BESTERFIELD, D. H., BESTERFIELD-MICHNA, C., BESTERFIELD, G. H. e BESTERFIELD-SACRE, M., Total Quality Management, 3rd ed., Pearson Prentice Hall Inc., Upper Saddle River, New Jersey., 2003
  • GOETSCH, D. L. e DAVIS, S. B. , Quality Management - Introduction to Total Quality Management for Production, Processing and Services, 4th ed., Pearson Prentice Hall Inc., Upper Saddle River, New Jersey, 2003