Gestão da Qualidade (1 º Sem 2009/2010)

Bibliografia

?FOSTER, S. T. (2007), ?Managing Quality ? Integrating the Supply Chain, 3rd ed., Pearson Prentice Hall Inc., Upper Saddle River, New Jersey., Principal, 2007
?SMITH, G. M. (2004), ?Statistical Process Control and Quality Improvement, 5th ed., Pearson Prentice Hall Inc., Upper Saddle River, New Jersey., Principal, 2004
?HAMBLETON, L. (2008), ?Treasure Chest of Six Sigma, Growth Methods, Tools, and Best Practices, Pearson Prentice Hall Inc., Upper Saddle River, New Jersey, Principal, 2008

?BESTERFIELD, D. H., BESTERFIELD-MICHNA, C., BESTERFIELD, G. H. e BESTERFIELD-SACRE, M. (2003), ?Total Quality Management, 3rd ed., Pearson Prentice Hall Inc., Upper Saddle River, New Jersey , Secundária, 2003
?GOETSCH, D. L. e DAVIS, S. B. (2006), ?Quality Management - Introduction to Total Quality Management for Production, Processing and Services, 5th ed., Pearson Prentice Hall Inc., Upper Saddle River, New Jersey, Secundária, 2006